We service any building or property with a Petaluma, Penngrove, Cotati, or Rohnert Park mailing address. With such a small service area, we are very familiar with the intricacies of certain subdivisions in the area.
Do you perform backflow tests?
Yes. We have three certified backflow testers and we test backflows in the cities of Petaluma, Penngrove, Cotati, and Rohnert Park. We perform our backflow test at a reduced rate if the device is accessible at any time. If a scheduled appointment is required because of a locked gate or box, dogs, fire pretection alarm, or convenience, we charge our normal testing fee. Please contact us for our testing fee and more information. We will file the paperwork with the required city after the test.
In the event of a failed device, we will contact you with a price for repairs before any work is performed.
Do you warranty your work?
Yes. We have a one year parts and labor warranty on our work however, we do not warranty any sewer stoppages, nor do we warranty any owner supplied parts.
Can I supply my own parts?
Yes, with the exception of water heaters. Due to liability, we will not install an owner supplied water heater. We will install any other owner supplied fixtures or appliances, but please note, we do not warranty any owner supplied parts.
What are your hours of operation?
Monday through Friday from 7:30am to 4:30pm.
Appointments are available:
8am
9am-2pm
12:30pm-3:30pm.
Because we cannot accurately pre-determine the length of our service calls, we cannot guarantee a specific arrival time after 8am. We do call 15 minutes prior to our arrival for all appointments.
Do you charge by the job or the hour?
We have a minimum one hour charge plus parts. For most water heaters, we can quote you a price over the phone. For larger jobs, please call us regarding estimates.
What payment types do you accept?
We accept cash, check and all major credit cards.
Please note: We do not carry change for cash paying customers.
We collect at the end of the call unless other arrangements have been made at the time of scheduling.
Do you offer video inspection of sewer laterals?
Yes. We can inspect 3", 4", and 6" inch sewer lines for problems. We charge our hourly rate without any additional fees. We can post the video inspection online after the service call is completed. If your sewer line is plugged, we must first clear the line before we can inspect it.
